We really appreciate the fine job from you and your crew on our two flat at 3755 N. Magnolia. Your work was on time and as promised. You left the property in good condition. You are responsive to our concerns. These seem like simple things that should be expected from any service company, but sadly it is rare to see these days. The over and above expectations things you do (photos of problems, photos of work in progress, etc.) As well as your full and complete bids package made it a pleasure to do business with your company. The included postage on the self-addressed return envelope was the icing on the cake! We would be confident and happy to recommend your roofing services to anyone who asks.
Marilyn and Bob Kranz
Dear Mr. O'Neil:
The day I was to meet with your salesperson, Mr. Joe Ponder, and his crew to replace my roof at 3041 N. Monticello, Chicago, I was not a happy person. You might compare it to having root canal work done. Everyone dreads working with a contractor and my previous dealings with other contractors were not pleasant experiences. My roof replacement was a big job on an original 94-year-old roof. It took eight days to complete. The job was difficult and dirty. However, my story has a happy ending. I was so thrilled I chose Matthews Roofing and I'm telling everyone who'll listen about my wonderful experience.
The crew of Joe ponder, Chuck, Willie, Bobby, Freddie and Liam were outstanding. They worked beautifully as a team. Chuck was in charge of the team and kept a steady head in completing the job safely. He and Willie and Bobby had the most experience and it showed in their skilled work as a work together in removing or replacing my roof. Freddy was a hard worker and a real sweetheart as he helped answer my persistent questions on my many trips up and down the stairs of my 3 1/2 story apartment building. Freddy was the youngest of the group, but he was so knowledgeable for his age and so helpful. Joe Ponder was the bravest of the group as he works so confidently and comfortably on my 3 1/2 story pitched roof. His expertise was obvious, yet he found time to address all my concerns. These men worked hard and work well together as a team. They never argued with me and never gave me a hard time. All of my concerns were addressed to my utmost satisfaction. When the job was finished, I was sorry to see them leave. But now I have a beautiful new roof! The day after they finished, it rained and it poured and I went to check for leaks in my newly shingled roof. All is dry. So happy with the outstanding work!
The reason I chose Matthews roofing was because my grandfather had chosen Matthews for his apartment buildings back when Matthews roofing was just starting. My mother tells me he was very satisfied with their work. My difficult roofing job required a company I could trust, and Matthews more than exceeded my expectations. Thank you and add me to your list of happy and satisfied customers.
Mrs. Bernadette Kowalik
a few weeks ago your company did the tear off and installed a new roof on our two flat. Dale Kenny and his crew did such an excellent job that I want to let you know how much I appreciate the fine work of your employees.
Mr. Kenny was knowledgeable and patient. He took the time to answer all our questions and gave us enough information to help us make our decisions. He responded quickly to my calls and took care of a few problems that arose. It was a pleasure to work with him.
The crew was neat and polite. They did an exceptional job of protecting our backyard plantings and of cleaning up after the job. When I came home the day the job was completed, our yard was neat as a pin, and when we inspected the new roof we were astonished at the beautiful, immaculate job the crew had done.
We have dreaded this project so it was a wonderful relief to work with such a capable, professional group of craftsmen. Thank you.
Diane M KulisDear
Dear Matthews Roofing,
Kudos to Tim Sweeton from the crew that replaced the flat leaky roof on my house! I was stymied exasperated by all of the other roofing companies that either bid on this job or worked on the roof. Tim's estimate was the most responsive, complete, and competitive of all received, and dealing with him on a personal basis was pure relief. The job the crew performed was absolutely top-notch and professional. Again, many thanks for a great job all around!
Not Sure There Are Any Words To Say except “Thank You.” From the moment you sat down with the members of the Board of Managers at the Courtyards of Westchester to negotiate the Roofing Contract to re-roof all 17 buildings in the complex you were not only very professional but also helpful.
Once everything was signed, you and your company Matthews Roofing not only lives up to every part of the contract but in some cases went beyond even to completing the job ahead of schedule.
Please feel free to use the Courtyards of Westchester as a reference in your future endeavors.
Good luck and thanks again for a job not only well done but also professionally completed.
Margaret Tyrell, President
Board of Managers
Courtyards of Westchester
Dear Mr. O'Neal,
Enclosed is a rating card you had sent us to record the extent of our satisfaction with the job your firm recently completed at Montrose Baptist Church. As you can see, we are very satisfied with the quality of work performed and the speed with which it was completed since winter weather was not far off.
We are also extremely pleased with the $300 donation you had given the church, thereby reducing the balance due upon completion. It was generous of your company to do that for us. Needless to say, the donation will be put to good use. Thank you for your generous gift.
Very Truly Yours,
Alan J. Firak
Montrose Baptist Church, Chicago Illinois
The Project Looks Great. I have a view of the West Bank in the West side of the center bank of garage roofs from my balcony. The improvement is exceptional. Just spoke with the resident next door to my unit two is employed by United Airlines and is often home during the day. He was impressed with your workmen in the progression of the repair. Another resident asked about the pitch of the gutter and I passed on your explanation. Once again you and your workers have proved yourselves!
Good thing you covered the “antique” car! I folded the three tarps and I'll keep them at my office in Lagrange at 613 S. Lagrange Rd. for someone to pick them up.
Thanks again, I appreciate your superb attention to our project and us.
Matthews Roofing is the best.
La Grange Illinois
My first encounter with Tim Sweeton and Matthews Roofing was several years ago when we had a leak in our roof. Three other firms had estimated a major repair (quite expensive as well). Tim did a small repair on-site which solve the problem immediately. When it was time to replace our roof, because of Tim's credibility we chose to go with Matthews. We are totally satisfied with our roofing project–Tim was excellent to work with–very responsive, great recommendations. I would refer others to Matthews given our experience.
Michelle J. Hooper
Dear Mr. Cray:
We are in receipt of your “Customer Satisfaction” Card for the roofing job you did for us. Although we understand your thinking, this card is inadequate. It is simply too small to express our pleasure for the quality of your work.
Your people were prompt, courteous, and professional! Mr. O'Neal, the general foreman, was outstanding and taking care of us. What a pleasure to see such pride in workmanship. George was most helpful, and you will always be our Roofer.
Thanks so much for the great job.
ZIMMERMAN BRUSH COMPANY
M. A. ZIMMERMAN
Enclosed is payment of your invoice number 101-6263 covering roofing were completed at my home in Northbrook.
I want to especially thank you for the extra care in a good workmanlike manner of your crew which turned what could have been a very messy experience into a meet and organize project.
The work looks good and the timing was right. Thanks again.
Very Truly Yours,
WALTER C. CARLSON ASSOCIATES, INC.
Walter C. Carlson, RARA–AIA